Shipping policy

Effective Date: May 1, 2026

VancouverBannerPrinting.com is operated by Gallant Creations Ltd., doing business as Gallant Graphics ("VancouverBannerPrinting.com", "Gallant Graphics", "we", "us", "our").

We do our best to provide reliable pickup, local delivery, and shipping options for our customers. Because most of our products are custom printed and time-sensitive, please review this policy carefully before placing an order.

1. Production and order processing

Production begins only after all required items have been received, including proof approval, payment confirmation, final print-ready artwork, and all required order details such as quantity, size, finishing options, and delivery information.

Estimated production times are provided as a general guideline only. Production timelines may vary depending on order size, material availability, finishing requirements, workload, supplier timelines, proof approval timing, and other operational factors.

Rush orders may be available upon request, but rush service is not guaranteed unless confirmed in writing.

2. Local pickup

Local pickup is available from our North Vancouver production and pickup location: Gallant Creations Ltd. / VancouverBannerPrinting.com

280 1st Street East, North Vancouver, BC V7L 1B3

Phone: 604-724-4815

Email: info@vancouverbannerprinting.com

Pickup hours may vary and will be confirmed once your order is ready. Customers are responsible for picking up their order within a reasonable time after being notified that it is complete.

Orders not picked up within 30 days may be subject to reasonable storage fees unless other arrangements have been made in writing.

Orders left unclaimed for more than 90 days may be considered abandoned and may be disposed of without refund, subject to applicable law.

3. Free local delivery

We offer complimentary in-house local delivery on qualifying orders over $50 within our local delivery area, including Vancouver, West Vancouver, North Vancouver, Burnaby, Richmond, Coquitlam, New Westminster, Surrey, Delta, and White Rock.

Free delivery is offered as a courtesy service and is subject to scheduling availability, driver availability, route planning, order size, weather, traffic, building access, and other delivery conditions.

Free delivery does not guarantee a specific delivery time unless confirmed in writing. We will do our best to provide an estimated delivery window when possible.

4. Paid local delivery and express delivery

For orders outside our free delivery area, smaller orders, urgent deliveries, after-hours deliveries, or special delivery requests, additional delivery charges may apply.

Express delivery, same-day delivery, direct delivery, timed delivery, or special handling may be available for an additional fee. Availability must be confirmed before production or dispatch.

5. Shipping across BC and Canada

We can ship orders throughout British Columbia and across Canada using available courier, freight, or shipping services.

Shipping charges are calculated based on order size, weight, destination, packaging requirements, carrier rates, and delivery timeline.

Shipping times are estimates only and are not guaranteed. Once an order has been handed over to the courier, freight company, or third-party carrier, delivery timing is controlled by that carrier.

6. Customer responsibility for shipping information

Customers are responsible for providing complete and accurate delivery or shipping information, including full name or company name, complete street address, unit or suite number, buzzer number, postal code, phone number, email address, delivery instructions, and loading dock or building-access details, if applicable.

We are not responsible for delays, failed deliveries, returned shipments, lost shipments, or additional charges caused by incorrect, incomplete, or outdated delivery information.

If an order is returned due to an incorrect address, failed delivery attempt, refusal, or lack of access, the customer will be responsible for any re-delivery, return, storage, or additional shipping costs.

7. Delivery access and site conditions

For local delivery, customers must ensure the delivery location is accessible and safe. This includes providing access to loading areas, elevators, reception desks, parking zones, security instructions, or any required contact person.

If our driver or delivery partner cannot complete delivery due to restricted access, unsafe conditions, no one being available, incorrect instructions, or building limitations, additional delivery charges may apply.

We are not responsible for delays caused by building-access issues, parking restrictions, security procedures, road closures, construction, or customer unavailability.

8. Large, oversized, or fragile orders

Large signs, banners, rigid boards, display hardware, acrylic, aluminum composite panels, foam boards, and other oversized or delicate products may require special packaging, freight delivery, in-house local delivery, or local delivery.

Some products may not qualify for standard courier shipping due to size, material type, or risk of damage. In these cases, we may recommend local pickup, in-house local delivery, local delivery, or freight shipping.

Notwithstanding any complimentary in-house delivery offer stated elsewhere in this Policy, large, oversized, fragile, unusually heavy, high-value, difficult-to-handle, or access-restricted orders may, in our sole discretion, be excluded from free in-house delivery and may be subject to special handling, packaging, delivery, labour, equipment, route-based, or other additional charges, depending on the size, weight, dimensions, quantity, fragility, destination, site-access conditions, timing requirements, or other relevant circumstances of the order.

9. Risk of damage, loss, or delay

We take reasonable care when packaging and preparing orders for pickup, delivery, or shipping. However, once an order leaves our facility through a third-party courier, freight company, or shipping provider, the risk of delay, loss, or damage may transfer to the carrier and/or customer, to the maximum extent permitted by law.

We are not responsible for carrier delays, missed delivery dates, lost packages, damaged shipments, or service interruptions caused by third-party couriers or freight companies.

When possible, we will assist customers with carrier claims, but replacement, refund, or credit is not guaranteed unless the issue is determined to be our direct responsibility.

10. Inspection upon delivery or pickup

Customers are responsible for inspecting their order as soon as it is received or picked up.

Any concerns regarding damage, missing items, or visible defects must be reported to us within 24 hours of delivery or pickup.

Photos of the product, packaging, shipping label, and any visible damage may be required. Claims reported after this period may not be eligible for replacement, refund, credit, or reprint.

11. Shipping damage claims

If your order arrives damaged through a courier or freight carrier, please keep all original packaging, boxes, tubes, labels, and damaged products. Do not discard the packaging, as carriers may require it for inspection.

To submit a damage claim, please contact us within 24 hours with your order number, photos of the damaged product, photos of the packaging, photos of the shipping label, and a description of the issue.

Failure to keep packaging or report damage promptly may result in the claim being denied by the carrier.

12. Delays beyond our control

We are not responsible for delays, losses, extra costs, missed deadlines, or delivery failures caused by events beyond our reasonable control, whether foreseeable or unforeseeable. These may include weather conditions, storms, flooding, fire, smoke, natural disasters, traffic delays or accidents, road closures or construction, power outages, internet or communication outages, equipment failure, material shortages, supplier delays, courier or freight delays, labour disruptions or strikes, customs delays, government restrictions, public-health emergencies, building-access restrictions, security delays, incorrect customer information, customer unavailability, acts of God, or other force-majeure events.

In these situations, we will make reasonable efforts to complete, ship, or deliver the order as soon as practical, but we cannot guarantee delivery dates or accept liability for resulting losses.

13. Estimated delivery dates are not guarantees

Any delivery date, pickup date, shipping date, or turnaround time provided by us is an estimate only unless specifically confirmed in writing as a guaranteed deadline.

We are not responsible for missed events, missed installations, missed promotions, lost sales, business interruption, or other indirect losses caused by production, shipping, courier, customer, supplier, or delivery delays.

14. Customer deadlines and event dates

Customers are responsible for informing us of any important deadlines, event dates, installation dates, or required delivery dates before placing an order.

We strongly recommend placing orders early to allow enough time for proofing, production, finishing, packaging, delivery, shipping, and unexpected delays.

We are not responsible for missed deadlines if the order was placed too close to the required date, if approval or payment was delayed, or if delays occurred outside our control.

15. Failed delivery attempts

If a delivery attempt fails because the customer is unavailable, the address is incorrect, access is restricted, or delivery instructions were incomplete, additional delivery or shipping charges may apply.

For courier shipments, the customer may be responsible for arranging pickup from the carrier depot or paying for re-delivery.

For local deliveries, a second delivery attempt may be subject to an additional delivery fee.

16. Refused shipments

If a shipment is refused by the customer or recipient, the customer remains responsible for the full order amount, original shipping charges, return shipping charges, and any additional costs incurred.

Custom printed products are not refundable due to refused delivery.

17. Remote areas and special shipping zones

Shipping to remote areas, rural locations, islands, northern regions, construction sites, trade shows, convention centres, or locations with limited access may require additional charges and longer delivery times.

Delivery to these locations is subject to carrier availability and service limitations.

18. International shipping

VancouverBannerPrinting.com primarily serves customers in Canada. International shipping may be available on request and must be confirmed before ordering.

International orders may be subject to customs fees, duties, taxes, brokerage charges, delays, and import requirements. These costs are the responsibility of the customer.

19. Custom printed products

Most products sold by VancouverBannerPrinting.com are custom made to order. Because of this, orders cannot be cancelled, returned, or refunded once production has started, except where required by law or where we confirm a production error.

Shipping delays, customer address errors, missed delivery attempts, or carrier issues do not automatically qualify for cancellation or refund.

20. Limitation of liability

To the maximum extent permitted by law, our liability for any shipping, delivery, pickup, carrier, delay, damage, or order issue is limited to the amount paid for the affected product or service.

We are not liable for indirect, incidental, special, or consequential damages, including lost income, lost business, lost opportunity, missed events, missed deadlines, or third-party costs.

Gallant Creations Ltd. / VancouverBannerPrinting.com

280 1st Street East, North Vancouver, BC V7L 1B3

Phone: 604-724-4815

Email: info@vancouverbannerprinting.com

Website: www.vancouverbannerprinting.com