Privacy policy

Effective Date: May 1, 2026

VancouverBannerPrinting.com is operated by Gallant Creations Ltd., doing business as Gallant Graphics ("VancouverBannerPrinting.com", "Gallant Graphics", "we", "us", "our").

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, protect, and retain personal information when you visit our website, request a quote, place an order, upload artwork, contact us, or otherwise interact with us.

1. What information we collect

We may collect personal information that you provide directly to us, including:

 name

 company name

 phone number

 email address

 billing address

 shipping address

 payment-related information

 order details

 files, artwork, and project instructions you submit

 communications you send to us by email, contact form, chat, text, phone, or other methods We may also collect certain technical information when you use our website, including:

 IP address

 browser type

 device type

 pages visited

 referring website

 general website usage information collected through cookies or analytics tools

2. Why we collect your information

We collect personal information for business and customer-service purposes, including to:

provide quotes
process and fulfill orders
print, produce, deliver, and install products
communicate with you about proofs, approvals, invoices, delivery, and service updates  respond to questions and customer-service requests
verify transactions and help prevent fraud
maintain business records
improve our website, products, and services
comply with legal, tax, accounting, and regulatory requirements
send marketing communications where permitted by law or where you have consented

3. Consent

By providing us with your personal information, contacting us, requesting a quote, placing an order, or using our website, you consent to our collection, use, and disclosure of your personal information for the purposes described in this Privacy Policy, except where applicable law requires a different form of consent.

In some cases, we may ask for express consent, especially for marketing communications or where required by law.

You may withdraw your consent to certain uses of your personal information, subject to legal or contractual restrictions and reasonable notice. Withdrawing consent may affect our ability to provide some products or services.

4. Marketing emails and text messages

If you expressly opt in, we may send you promotional emails, newsletters, special offers, or text messages about our products and services.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in the message or by contacting us directly. You can opt out of marketing text messages by following the instructions in the message or by contacting us.

Transactional and service-related communications are different from marketing messages. We may still contact you regarding quotes, artwork proofs, approvals, invoices, payment reminders, delivery updates, production issues, account matters, or other service-related matters.

5. Cookies and website analytics

Our website may use cookies, pixels, analytics tools, and similar technologies to improve website performance, understand site traffic, remember preferences, and support advertising or remarketing.

These tools may collect technical and usage information such as browser type, IP address, pages visited, and time spent on the site.

You can usually manage cookies through your browser settings. Disabling cookies may affect some website features.

6. Payment information

Payments made through our website, invoice links, or payment links may be processed by third-party payment providers. We do not necessarily store full payment card details on our own systems.

Payment processors handle payment information according to their own privacy and security practices. We recommend reviewing the privacy policies of any payment provider used on the site.

7. Artwork, uploads, and project files

When you upload artwork, logos, images, files, or project instructions, we collect and use that information to provide quotes, prepare proofs, produce your order, and communicate with you.

You are responsible for ensuring you have the right to use and submit the content you provide.

We may retain project files, proofs, and order history for business, reordering, recordkeeping, customer service, warranty, dispute-resolution, and legal purposes, unless deletion is required by law or specifically requested and legally appropriate.

8. When we may share information

We do not sell your personal information.

We may share personal information with trusted service providers where reasonably necessary to operate our business, such as:

payment processors
website hosting providers
email service providers
shipping and courier companies
contractors, subcontractors, wholesalers, or consultants
software providers
analytics or advertising providers
accountants, legal advisors, or insurers
government authorities or regulators where required by law

We only share information to the extent reasonably necessary for the relevant purpose.

9. Storage and protection of information

We use reasonable administrative, technical, and physical safeguards to help protect personal information against unauthorized access, use, disclosure, loss, misuse, or alteration.

However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

10. Retention

We retain personal information only as long as reasonably necessary for the purposes for which it was collected, including customer-service, reorders, accounting, tax, legal, warranty, and dispute-resolution purposes, or as otherwise required or permitted by law.

When information is no longer required, we will delete it, anonymize it, or securely destroy it as appropriate.

11. Access and correction

You may request access to the personal information we hold about you and request correction of inaccurate information, subject to any legal exceptions.

To make a request, please contact us using the contact details in this Privacy Policy. We may need to verify your identity before responding.

12. Third-party websites

Our website may contain links to third-party websites, services, or platforms. We are not responsible for the privacy practices, content, or security of those third parties. We encourage you to review their privacy policies separately.

13. Children's privacy

Our website and services are intended for general business and consumer use and are not directed to young children. We do not knowingly collect personal information from children in a manner contrary to applicable law.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date. Your continued use of our website or services after changes are posted means you accept the updated Privacy Policy, to the extent permitted by law.

Gallant Creations Ltd. / VancouverBannerPrinting.com

280 1st Street East, North Vancouver, BC V7L 1B3

Phone: 604-724-4815

Email: info@vancouverbannerprinting.com

Website: www.vancouverbannerprinting.com