Refund policy

Effective Date: May 1, 2026

VancouverBannerPrinting.com is operated by Gallant Creations Ltd., doing business as Gallant Graphics ("VancouverBannerPrinting.com", "Gallant Graphics", "we", "us", "our").

Most products sold by VancouverBannerPrinting.com are custom printed, made to order, and produced based on customer-approved artwork. Because of this, returns, refunds, cancellations, and changes are limited once production begins. Please review this policy carefully before placing an order.

1. Custom printed products

Most products sold by VancouverBannerPrinting.com are custom made specifically for each customer, including vinyl banners, fabric banners, mesh banners, signs, decals, stickers, window graphics, wall murals, display products, retractable banners, foam boards, coroplast signs, PVC signs, aluminum composite signs, acrylic signs, posters, custom graphics, and other printed or fabricated products.

Because these products are custom made, they cannot be returned, exchanged, or refunded once production has started, except where required by law or where we confirm a production error.

2. Order review before production

Customers are responsible for reviewing all order details before approving production, including:

 product type

 size

 quantity

 material

 finishing options

 artwork

 spelling and grammar

 logos and images

 colours

 layout

 cut lines

 panel splits

 installation direction

 delivery or pickup information

Once a proof is approved, the customer confirms that the order details are correct and authorizes us to proceed with production.

3. Proof approval

Production begins only after proof approval, payment confirmation, and receipt of final print-ready artwork or all other required order details.

By approving a proof, the customer accepts responsibility for all visible details shown in the proof, including layout, spelling, sizing, colours, image placement, graphics, quantities, and finishing details.

We are not responsible for errors that were visible in the approved proof, including spelling mistakes, incorrect names, wrong dates, low-resolution images, incorrect colours, layout issues, or customer supplied artwork problems.

4. Colour and print variation

We make reasonable efforts to produce accurate and professional print results. However, printed colours may vary from what appears on screens, phones, tablets, or monitors.

Colour variation may occur due to screen settings, RGB to CMYK conversion, material type, ink absorption, lighting conditions, printer settings, lamination, batch differences, and supplier or material changes.

Exact colour matching is not guaranteed unless a physical colour proof or a specific colour-matching service has been requested, quoted, and approved before production.

Small variations in colour, trimming, alignment, registration, scaling, panel matching, material texture, or finishing are considered normal within accepted print-industry tolerances and do not qualify for refund or reprint.

5. Cancellation requests

All cancellation requests must be submitted in writing and are subject to our written approval.

Orders may be cancelled only before production begins, before any custom materials or hardware have been ordered, and before any non-recoverable third-party or supplier costs have been incurred.

If a cancellation is approved before production begins, a withholding and administration fee will apply equal to the lesser of 15% of the total order value or CAD $50, plus any other non-refundable charges already incurred. These may include, without limitation, design time, artwork setup, proof preparation, prepress work, custom material or hardware ordering, supplier charges, payment-processing fees, rush fees, delivery or shipping charges already incurred, and administrative costs.

Once production has started, orders cannot be cancelled, refunded, or materially changed. Production may include printing, cutting, lamination, mounting, finishing, material preparation, outsourced supplier production, hardware ordering, packaging, scheduling, fabrication, or similar production-related work.

If a project is placed on hold for more than 30 days, we may re-quote the order, revise the timeline, or invoice for completed work, materials, and related charges already incurred.

6. Design and setup fees

Design, artwork setup, file correction, proofing, and prepress fees are non-refundable once the work has started.

If a customer cancels an order before printing but after design or setup work has been completed, the customer remains responsible for all design, setup, proofing, administrative, and other non-refundable charges already incurred.

7. Customer-supplied artwork

Customers are responsible for providing print-ready artwork unless design or file-setup services have been requested and accepted.

We are not responsible for issues caused by customer-supplied artwork, including:

 low-resolution images

 blurry or pixelated graphics

 incorrect file size

 missing bleed

 missing fonts

 incorrect colours

 RGB colour profiles

 incorrect cut lines

 spelling or grammar errors

 poor image quality

 incorrect file format

 design elements too close to the edge

 transparency or overprint issues

 missing linked files

We may notify customers if we notice obvious file issues, but we are not responsible for detecting every possible artwork problem.

8. Damaged or defective products

If you believe your order was damaged, defective, or produced incorrectly, you must contact us within 24 hours of pickup, delivery, or installation completion, as applicable.

Please provide your order number, clear photos of the product, clear photos of the issue, photos of the packaging if shipped, and a description of the concern.

Do not discard the product or packaging before contacting us. We may require the product to be returned or inspected before approving any replacement, refund, credit, or other remedy.

9. Reprints and corrections

If we confirm that a production error was caused by us, we may choose, at our discretion, to reprint the affected product, repair or correct the product, provide a partial credit, provide a partial refund, or offer another reasonable solution.

Reprints are generally limited to the affected portion of the order only.

We do not provide refunds or reprints for customer-approved errors, customer-supplied artwork issues, incorrect customer information, colour expectations based on screens, or changes requested after production.

10. Installation-related issues

For products installed by Gallant Graphics, any installation concern must be reported as soon as possible and no later than 24 hours after installation.

We are not responsible for installation issues caused by poor surface condition, fresh or uncured paint, dust, grease, wax, silicone, moisture, contamination, wall texture, pre-existing damage, low-quality or failing paint, customer-supplied measurements, customer-supplied materials, environmental conditions, improper cleaning after installation, or third-party removal or handling.

If we are not responsible for the installation surface or site condition, reprints, replacements, reinstallation, or service calls may be billable.

11. Shipping and delivery issues

Shipping delays, courier delays, missed delivery attempts, incorrect addresses, refused shipments, or customer unavailability do not qualify for cancellation, refund, or chargeback.

If a shipment is damaged in transit, the customer must report the issue within 24 hours and keep all packaging for carrier inspection.

We will assist with carrier claims where possible, but refunds, replacements, or credits are not guaranteed for carrier-related issues unless the issue is confirmed to be our responsibility.

12. Returns

Because our products are custom made, we do not accept returns unless the return has been approved in writing by us.

Returned products sent without approval may be refused, discarded, or returned to the customer at the customer’s expense.

Approved returns must be unused, uninstalled, and in the original condition unless otherwise agreed in writing.

13. Non-refundable items and services

The following are non-refundable once started, ordered, produced, or completed:

 custom printed products

 design services

 artwork setup

 proofing fees

 rush fees

 shipping fees

 delivery fees

 installation fees

 removal fees

 hardware ordered for a custom project

 outsourced supplier products

 special-order materials

 payment-processing fees

 approved and completed production work

14. Refund method

If a refund is approved, it will generally be issued to the original payment method whenever possible. Refund processing times may vary depending on the payment provider, bank, or credit-card company.

Approved refunds may be subject to deductions for applicable fees, completed work, materials, payment processing charges, shipping, delivery, or administrative costs.

15. Chargebacks and payment disputes

Customers agree to contact us first to resolve any order concern before starting a chargeback or payment dispute.

Starting a chargeback for a custom order that has been approved, produced, delivered, or made available for pickup may delay resolution and may result in additional documentation being provided to the payment processor.

16. Storage and unclaimed orders

Orders should be picked up promptly once we notify you they are ready.

Orders not picked up within 30 days may be subject to reasonable storage fees unless other arrangements have been made in writing.

Orders left unclaimed for more than 90 days may be considered abandoned and may be disposed of without refund, subject to applicable law.

17. Missed deadlines and event dates

Customers are responsible for informing us of any important deadlines, event dates, installation dates, or required pickup or delivery dates before placing the order.

We do our best to meet estimated timelines, but production, pickup, delivery, shipping, courier, supplier, weather, equipment, material, or customer-approval delays can happen.

We are not responsible for indirect losses, missed events, lost sales, business interruption, third-party costs, or other damages caused by delays, unless otherwise required by law.

18. Limitation of liability

To the maximum extent permitted by law, our liability for any order, product, print, delivery, installation, refund, or service issue is limited to the amount paid for the affected product or service.

We are not liable for indirect, incidental, special, or consequential damages, including lost income, lost business, missed events, lost opportunities, third-party charges, or replacement costs from another provider.

19. Policy updates

We may update this Return, Refund & Cancellation Policy from time to time. The version posted on our website at the time of order placement will generally apply to that order.